A successful local Farmers Insurance agency committed to delivering exceptional service and comprehensive insurance solutions is looking to expand their team. We are seeking an experienced customer service professional to join our dedicated team of service-oriented individuals. Our mission is to protect our clients’ homes, cars, businesses, and overall lives. If you are passionate about helping others and driving business growth, we want to hear from you.
As an experienced customer service professional at our agency, you will play a pivotal role in supporting our continued growth and enhancing customer satisfaction. In this results-driven position, you will boost your earning potential and forge lasting relationships within the community we proudly serve.
Responsibilities:
Build and maintain strong, long-term relationships with clients and community members
Provide personalized insurance solutions tailored to clients' needs
Assist clients in understanding their coverage options and policy details
Respond to inquiries regarding insurance availability, eligibility, coverages, policy changes, claim submissions, and billing verification
Manage customer inquiries and deliver exceptional, prompt, and friendly service via phone, email, and in-person
Become familiar with products, services, and systems. Stay informed about industry trends, products, and regulatory changes
Contribute to agency success through promoting new business, cross-selling, and new initiatives
Collaborate with team members to achieve sales targets and agency objectives
Qualifications:
Must be licensed or willing to obtain insurance licenses
Proven experience in sales and customer service, preferably in the insurance industry
Strong communication and interpersonal skills
Excellent organizational and time-management abilities
Proficient in Microsoft Office Suite and CRM software
Ability to work independently and as part of a team
Strong analytical and problem-solving skills and attention to detail
Successful background check
Compensation:
Competitive salary with experience starting at $20-$25/hour plus commission and bonuses
Potential for growth and advancement