Customer Service Representative

J

JARBO

Customer Service Representative

Olathe, KS
Full Time
Paid
  • Responsibilities

    A commercial construction service company in Olathe, KS is hiring a Customer Support Specialist to join its growing service team. In this entry-level role, you'll be the first point of contact for customers by phone — gathering details, creating service tickets, and helping dispatch connect the right technician to the job. It's a fast-paced, people-focused role with room to build real skills and grow.

    What We Offer

    • Starting pay of $19.00 per hour
    • Full-time, on-site position in Olathe, KS
    • Hands-on training with room to grow within the company
    • Supportive, team-oriented work environment
    • Opportunity to build long-term experience in customer service and construction services

    Shift Options: Tuesday–Saturday or Sunday–Thursday, 1:00 pm–10:00 pm; or Friday–Monday, 11:00 am–10:00 pm.

    Key Responsibilities – Customer Support Specialist

    • Serve as the first point of contact for customers calling in for service, support, or sales, guiding them to the right solution with patience and professionalism.
    • Gather accurate details to create service tickets so dispatchers can assign the right technician.
    • Provide clear information on products, services, and pricing when needed.
    • Maintain detailed, organized notes in the ticketing system to support scheduling and follow-up.
    • Support the service team with additional administrative and customer-related tasks as needed.

    Qualifications – Customer Support Specialist

    • High school diploma required; college coursework or degree preferred.
    • 1+ year of customer service or administrative experience.
    • Strong attention to detail and communication skills.
    • Ability to work independently in a fast-paced, organized environment.
    • Comfortable using Microsoft Office and other everyday business software.

    Preferred Qualifications – Customer Service Specialist

    • Prior experience in construction, home services, or field service industries.
    • Experience with ticketing or CRM software systems.

    Physical Requirements – Customer Support Specialist

    • Primarily sedentary, office-based role; extended periods sitting at a desk using a computer and phone.
    • Occasional light lifting (up to 10 lbs) of office materials.
    • On-site position in Olathe, KS; not eligible for remote or hybrid work.
    • No travel required.