Benefits:

Opportunity for advancement

Training & development

Free uniforms

Benefits/Perks

Lots of downtime while working

Career Growth Opportunities

Part-time hours

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, tech savvy (able to operate an Ipad & smart phone), troubleshoot and is able to remain calm under pressure. This position is for a parking attendant in a parking garage in downtown Reno, Nevada. Shifts are 7am-3pm, 3pm-11pm, 11pm-7am. Must be able to follow directions, be reliable, and have strong work ethic. Cash handling and balancing is a must.

Responsibilities

Assist customers with processing parking ticket fees

Collect payment for parking fees

Check self serve pay machines for paper supply

Answer questions for public on monthly parking membership

Assist customers in obtaining a ticket at self-serve kiosk.

Keep work area clean, wipe counters, sweep booth floor, and clean windows in booth

Keep the traffic entering and exiting the garage fluently and efficiently.

Qualifications

Cash handling

Previous experience in working with the public is desired, but willing to train right candidate

Comfortable using Ipads & Smart Phone

Excellent communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize and manage time effectively