Role and Responsibilities:

• Serve as the primary point of contact for customer inquiries (order status, product availability, shipping, returns, and documentation).

• Process and manage sales orders end-to-end (entry, acknowledgements, changes, cancellations) with accuracy and urgency.

• Coordinate with internal teams (Sales, Contracts/Pricing, Supply Chain/Planning, Logistics, Finance) to resolve issues and ensure timely fulfillment.

• Track backorders, allocations, shortages, and shipment updates; proactively communicate changes and solutions to customers.

• Investigate and resolve order discrepancies, chargebacks/short pays, invoice questions, and customer complaints by gathering details and driving closure.

• Maintain accurate customer/order data in internal systems; document actions and follow-ups.

• Support reporting needs (order trends, recurring issues) and help identify opportunities to improve processes and customer experience.

• Other duties as assigned.

Qualifications and Education Requirements:

• Bachelor’s degree preferred (or comparable work experience).

• 1–5 years of experience in customer service/order management, ideally in pharmaceuticals, healthcare, manufacturing, or distribution (generic pharma experience is a plus).

• Strong communication skills (phone/email) with the ability to solve customer issues professionally and efficiently.

• Detail-oriented, organized, and able to manage multiple priorities in a fast-paced environment.

• Proficient in Microsoft Office (especially Excel); comfortable learning new systems (ERP/CRM experience is a plus).

• Team-oriented, dependable, and customer-focused.

Additional Notes:

• U.S. citizenship, or permanent authorization to work in the U.S., is mandatory.