Job Description

Job Title:

Customer Service Representative / Junior Service Advisor

Location:

101 Jet Way, Clarksville, TN 37043

Job Overview:

As an Customer Service Representative / Junior Service Advisor with Christian Brothers Automotive, you are the person that our guests look to when they need help with their vehicle. You are the person that our guests see every time they make an investment in their vehicle, and because of these reasons, you play a large role in building relationships with our customers. You will drive our branded vehicle and are expected to adhere to all traffic laws and safety regulations. Additionally, you will provide excellent customer service by greeting our guests, assisting with getting in and out of the shuttle, and ensuring the shuttle is clean and comfortable. This position will be respobsible for creating a welcoming and positive guest experience, both in person and over the phone, by consistently offering clear communication and genuine hospitality.

Responsibilities include, but are not limited to:

• Desire to learn automotive repair service terminology and processes
• Check guests in and out
• Handle warranty-related service needs, helping customers understand their coverage while ensuring claims are submitted correctly and on time.
• Perform quality control checks before returning vehicles to customers.
• Answer phone calls and schedule appointments
• Providing a safe shuttle service for our valued guests
• Treating our guests with the utmost respect under all circumstances and with a heart consistent with Christian Brothers
• Providing a safe, nice difference® service for our valued guests in our branded company shuttle vehicle
• Assist with basic office upkeep, such as tidying shared spaces and restocking supplies as needed.
• Keeps a timely shuttle route
• Assists passengers in getting in and out of vehicles
• Assisting the shop with receiving, processing, incoming and outgoing parts and other errands as needed
• Notifies the service manager of any servicing the shuttle vehicle may require, such as oil changes, tires, cleaning, and general maintenance
• Keep the shuttle tidy and organized
• Follow all safety policies and procedures
• Other duties as assigned

Qualifications

Qualifications:

• Proven successful customer service experience is required; driven to serve others
• Must have strong interpersonal skills to effectively communicate with our staff, vendors, and guest
• Valid state driver's license
• Meet required insurance driving record parameters
• Enjoy a fast-paced environment and a team mentality ( we work hard but like to have fun doing it )!
• Proficient with Microsoft Office Suite or related software

Physical Requirements:

• While performing the duties of this job, the employee is frequently required to sit, stand, walk, talk and hear
• The employee is occasionally required to balance, stoop, kneel, and/or crouch
• The employee must occasionally lift and/or move up to 50 pounds
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, and the ability to adjust focus
• Being dependable for a position that is Monday through Friday 7:00 a.m. – 6:00 p.m.

Additional Information

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools.

• Applicants will drive our branded shuttle vehicle for this position.

Thank you for viewing this opportunity! This job posting is for an opening at a Christian Brothers Automotive location that is independently owned and operated by a local licensed franchisee. Your application and any information included with it will be submitted to the franchisee for further handling. Christian Brothers Automotive Corporation ("CBAC") is a separate business entity. No CBAC employee will be involved in any decisions regarding your employment application. If you are hired for this position, you also understand and acknowledge that the local franchisee will be your employer and that CBAC will not be your employer. The local franchisee is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.