Customer Service Representative

Leudtke Agency, LLC

Customer Service Representative

Kaukauna, WI
Full Time
Paid
  • Responsibilities

    Benefits:

    401(k)

    401(k) matching

    Bonus based on performance

    Paid time off

    Training & development

    About Us

    At Leudtke Agency LLC, an American Family Insurance agency, we believe in protecting dreams and strengthening our community. Our team helps clients prepare for the unexpected while building lasting relationships.

    If you’re friendly, organized, and love helping others, this is a great place to grow your career.

    What You’ll Do

    Assist customers by phone, email, and in-person

    Handle policy updates, billing, renewals, and claims

    Help clients explore coverage options and prepare quotes

    Support agency goals through customer follow-up and partnering with sales leads

    Maintain accurate customer records and documentation

    What We’re Looking For

    Excellent communication and problem-solving skills

    Friendly, detail-oriented, and dependable

    Comfortable using technology and learning new systems

    Prior insurance or customer service experience a plus

    Property, Casualty, & Life licenses preferred (we’ll help you get licensed if not)

    Compensation & Benefits

    💰 $35,000–$50,000/year (base + commissions & bonuses) 🎓 Paid training & licensing support 🚀 Career growth within the Insurance industry 🏖️ Paid time off & consistent weekday hours

    Schedule

    Monday–Friday | Full-Time | In-Office

    Why You’ll Love Working Here

    Supportive, team-oriented environment

    Opportunity to learn and grow with a respected brand

    Meaningful work that helps people protect what matters most

    American Family Insurance, customer service, insurance sales, agency staff, account representative, licensed agent, property and casualty, insurance office, local insurance agency, insurance representative, service and sales

    This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.