This is an in-person role. The Customer Service Representative helps create an amazing experience for our customers and students from the moment they discover LINKED to long after they’ve joined our community. This role is a mix of customer support, community engagement, marketing coordination, and behind-the-scenes systems work that keeps everything running smoothly. If you love helping people, enjoy staying organized, and get satisfaction from making things feel polished, friendly, and easy, you’ll thrive in this role. This is an in-person role. 10:30 am - 7 pm SUN-THUR (Sunday, work from home) Responsibilities: What You’ll Do Customer Support + Client Experience • You’ll be one of the friendly faces behind LINKED, responding to questions and helping customers across multiple channels (email, text, website chat, and social platforms). You’ll troubleshoot issues, keep communication clear and kind, and make sure every customer feels supported and taken care of. You’ll also help manage restock notifications and follow up with clients after trainings or events. Training Support (Online + In-Person) • You’ll help students access their online programs, troubleshoot common issues, and keep training-related workflows accurate and up to date. You’ll also support communication for in-person trainings (confirmation emails, reminders, attendee lists, and general coordination), and assist with event logistics when needed. Community Engagement + Platform Moderation • You’ll help keep our Skool community welcoming, active, and organized. This includes approving members, moderating posts, responding to questions, and supporting community conversations. You may also update shared resources like Canva templates and community announcements. Email + Text Marketing Support • You’ll assist with creating and managing email and SMS campaigns for promotions, launches, events, and ongoing customer engagement. This includes list segmentation, building automation flows, scheduling campaigns, and helping ensure everything stays compliant and well-organized. Website + E-Commerce Updates • You’ll help our team members keep our Shopify store and website content fresh and accurate. This may include updating product listings, descriptions, collections, pricing, landing pages, blogs, and basic SEO details. You’ll also support review moderation, inventory-related updates, and campaign page upkeep. Systems + Automation Management • You’ll help maintain workflows inside platforms like Go High Level, Shopify, and others, including pipelines and customer communication systems. You’ll troubleshoot issues like duplicate contacts, misrouted messages, or workflow errors, and help build resources like a searchable FAQ or knowledge base. Loyalty + Community Storytelling • You’ll help collect customer wins, photos, reviews, and user-generated content so we can celebrate our community and share real success stories through marketing and communications. Qualifications: • 2 to 4 years of experience in customer support, marketing coordination, community management, operations support, or a related role. • Strong written communication skills with the ability to be clear, professional, and friendly across multiple platforms. • High attention to detail and strong organizational skills. Able to manage multiple projects and deadlines at once. • Comfortable working inside CRM systems, email marketing platforms, and e-commerce platforms. Experience with tools like Shopify, GoHighLevel, Kajabi, Skool, or similar systems is a plus. • Tech-comfortable and systems-oriented. Able to troubleshoot basic technical issues and follow automation workflows. • Proactive problem solver who takes initiative rather than waiting for direction. • Strong customer-first mindset with the ability to handle questions or concerns calmly and professionally. • Ability to follow brand guidelines while maintaining a human, engaging tone. • Experience supporting online programs, memberships, or digital communities is preferred. • Comfortable supporting live events or in-person trainings when needed. • Automation, Shopify, and IA experience is a huge PLUS. Compensation: $17 hourly

• What You’ll DoCustomer Support + Client Experience • You’ll be one of the friendly faces behind LINKED, responding to questions and helping customers across multiple channels (email, text, website chat, and social platforms). You’ll troubleshoot issues, keep communication clear and kind, and make sure every customer feels supported and taken care of. You’ll also help manage restock notifications and follow up with clients after trainings or events.Training Support (Online + In-Person) • You’ll help students access their online programs, troubleshoot common issues, and keep training-related workflows accurate and up to date. You’ll also support communication for in-person trainings (confirmation emails, reminders, attendee lists, and general coordination), and assist with event logistics when needed.Community Engagement + Platform Moderation • You’ll help keep our Skool community welcoming, active, and organized. This includes approving members, moderating posts, responding to questions, and supporting community conversations. You may also update shared resources like Canva templates and community announcements.Email + Text Marketing Support • You’ll assist with creating and managing email and SMS campaigns for promotions, launches, events, and ongoing customer engagement. This includes list segmentation, building automation flows, scheduling campaigns, and helping ensure everything stays compliant and well-organized.Website + E-Commerce Updates • You’ll help our team members keep our Shopify store and website content fresh and accurate. This may include updating product listings, descriptions, collections, pricing, landing pages, blogs, and basic SEO details. You’ll also support review moderation, inventory-related updates, and campaign page upkeep.Systems + Automation Management • You’ll help maintain workflows inside platforms like Go High Level, Shopify, and others, including pipelines and customer communication systems. You’ll troubleshoot issues like duplicate contacts, misrouted messages, or workflow errors, and help build resources like a searchable FAQ or knowledge base.Loyalty + Community Storytelling • You’ll help collect customer wins, photos, reviews, and user-generated content so we can celebrate our community and share real success stories through marketing and communications.