About the Role: We are looking for a motivated and detail-oriented Customer Service Representative to join our team. In this role, you will serve as a key point of contact for our e-commerce clients, supporting their day-to-day needs and ensuring a best-in-class fulfillment experience.

Key Responsibilities:

Serve as the primary point of contact for client inquiries and service requests.

Manage and respond to tickets in Freshdesk, providing timely and professional communication.

Coordinate with warehouse and operations teams to resolve order, inventory, and shipment issues quickly and accurately.

Proactively address exceptions or delays using Extensiv WMS.

Support onboarding of new clients and assist with account setup and ongoing operational support.

Maintain accurate client records and update documentation as needed.

Continuously look for opportunities to improve the client experience and internal processes.

Requirements:

Minimum 1 year of experience in a customer service role, preferably in a 3PL or e-commerce fulfillment environment.

Hands-on experience with Freshdesk or similar help desk/ticketing systems.

Experience using Extensiv WMS (or comparable warehouse management systems).

Strong communication and problem-solving skills.

Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities.

Detail-oriented and highly organized.

Proficiency in Microsoft Office Suite and Google Workspace.

Why Join Us?

Be part of a rapidly growing company at the forefront of e-commerce logistics.

Collaborative, supportive, and energetic team environment.

Opportunities for growth and professional development.

Competitive compensation and benefits package.

Location: