Customer Service Representative
Whitehouse Station, NJ 08889 - In-office
50 - 60K (based on experience)

Position Overview:

A leading manufacturing company generating over $150M annually is seeking a reliable and personable Customer Service Representative (CSR) to support daily communication with its steady customer base. The ideal candidate will handle incoming orders by phone and email, make outbound calls to regular customers, and assist with any questions, complaints, or routing issues.

This is a full-time, in-office role designed for someone who enjoys relationship-based service, is comfortable with multitasking, and can stay organized while managing various customer needs in a fast-paced environment.

The Ideal Candidate:

• Friendly, articulate, and professional communicator

• Comfortable making and receiving calls

• Well-organized and attentive to detail

• Able to enter and manage orders accurately and promptly

• Handles customer issues with patience and care

• Willing to learn internal systems and processes

Key Responsibilities:

• Make daily outbound calls to steady customers to take their orders

• Receive and process customer orders via phone and email

• Enter and track orders in the company’s internal system

• Respond to customer inquiries, issues, or complaints and route them appropriately

• Maintain positive relationships with long-term accounts

• Collaborate with logistics, sales, and operations teams to resolve issues promptly

• Follow up with customers to ensure satisfaction and retention

Qualifications and Must-Haves:

• Excellent phone and email communication skills

• Strong organizational and multitasking abilities

• Tech-comfortable and willing to learn new systems

• Dependable and punctual

Email resume to: Baila@maiplacement.com