Customer Service Representative - Manufacturing Company - Base Salary to 70k/year - Valley Cottage, NY

AllSearch Professional Staffing

Customer Service Representative - Manufacturing Company - Base Salary to 70k/year - Valley Cottage, NY

Valley Cottage, NY
Full Time
Paid
  • Responsibilities

    Customer Service Representative - Manufacturing Company - Base Salary to 70k/year - Valley Cottage, NY

    • AllSearch Recruiting is working with a manufacturer that is building out their Customer Service team and looking to bring on a new Customer Service Representative. The focus of the Customer Service Representative is to deliver results for their customers and make them priority \#1.

    Responsibilities:

    • Serve as the initial point of contact for incoming requests from customers and partner organizations.
    • Serve as the primary point of contact for ongoing communication with installation crews.
    • Coordinate closely with internal teams and external partners to streamline workflow, maintain acceptable turnaround times, and enhance customer experience.
    • Oversee and manage case flow from the VA, third-party administrators (TPAs) and Centers for Independent Living (CILs), ensuring timely follow-up, proper documentation, clear updates and communication on progress, and resolution in alignment with organizational goals.
    • Insure accurate invoicing and timely submission of payment from TPA’s and other customers.

    Qualifications:

    • Understanding of Microsoft Suite products such as outlook and excel
    • Experience or willingness to work with ERP and CRM systems
    • Ability to work with all types of customers

    Compensation:

    • Base salary in the 60k - 70k/year range
    • Bonus Opportunities
    • Hybrid position with 4 days in the office in Valley Cottage and 1 day remote.
    • Excellent Company Benefits

    \#INDVIS

  • Compensation
    $70,000 per year