Customer Service Representative - Manufacturing Company - Base Salary to 70k/year - Valley Cottage, NY

• AllSearch Recruiting is working with a manufacturer that is building out their Customer Service team and looking to bring on a new Customer Service Representative. The focus of the Customer Service Representative is to deliver results for their customers and make them priority \#1.
  

Responsibilities:

• Serve as the initial point of contact for incoming requests from customers and partner organizations.
  
• Serve as the primary point of contact for ongoing communication with installation crews.
  
• Coordinate closely with internal teams and external partners to streamline workflow, maintain acceptable turnaround times, and enhance customer experience.
  
• Oversee and manage case flow from the VA, third-party administrators (TPAs) and Centers for Independent Living (CILs), ensuring timely follow-up, proper documentation, clear updates and communication on progress, and resolution in alignment with organizational goals.
  
• Insure accurate invoicing and timely submission of payment from TPA’s and other customers.

Qualifications:

• Understanding of Microsoft Suite products such as outlook and excel
  
• Experience or willingness to work with ERP and CRM systems
  
• Ability to work with all types of customers
  

Compensation:

• Base salary in the 60k - 70k/year range
  
• Bonus Opportunities
  
• Hybrid position with 4 days in the office in Valley Cottage and 1 day remote.
  
• Excellent Company Benefits

\#INDVIS