Benefits:

401(k)

Bonus based on performance

Dental insurance

Health insurance

Paid time off

Training & development

Customer Service Representative – Medical Office Call Center (Full Time)

Join a fast-growing healthcare team where your voice helps patients every day

We’re looking for a friendly, detail-oriented Customer Service Specialist to support patients by phone for our busy optometry practice. This role is ideal for someone who enjoys helping people, staying organized, and being part of a positive, team-focused environment.

If you enjoy meaningful conversations, solving problems, and making someone’s day easier, this is a great fit.

What You’ll Do

Answer incoming patient calls with professionalism and warmth

Schedule and confirm appointments

Help patients understand insurance and visit expectations

Update patient records accurately

Support clinics by keeping schedules full and organized

Work closely with a supportive team that values excellent service

What Makes This Role Different

This is not a high-pressure sales call center.

Instead, you’ll be helping patients access care, prepare for visits, and feel confident before they arrive. Your work directly supports doctors, clinics, and the patient experience.

What We’re Looking For

Strong communication skills and a friendly phone presence

Attention to detail and comfort using computers

Positive attitude and team mindset

Ability to stay organized in a fast-paced environment

Medical office or call center experience preferred but not required

Schedule

Full-time position Consistent weekday schedule with some rotating Saturday coverage

Pay & Benefits

Competitive hourly pay

Stable full-time hours

Supportive leadership team

Opportunities to grow within a multi-location healthcare organization

Meaningful work helping patients every day