Benefits:

Health insurance

Signing bonus

Training & development

We're looking for an empathetic, articulate, and highly motivated Customer Service Representative to be the first point of contact for our valued customers. In this role, you'll play a crucial part in ensuring customer satisfaction by providing friendly, efficient, and accurate support. If you have a passion for helping people, excellent communication skills, and enjoy problem-solving, we encourage you to apply!

Key Responsibilities:

Customer Interaction: Respond to customer inquiries and resolve issues via multiple channels, including phone, email, chat, and/or social media, in a timely and professional manner.

Problem Solving: Diagnose and resolve customer complaints and questions regarding products, services, billing, or technical issues.

Information Provision: Provide accurate, complete, and up-to-date information to customers, explaining policies and procedures clearly.

Record Keeping: Document all customer interactions, transactions, comments, and complaints accurately in our CRM system.

Collaboration: Work collaboratively with other departments (e.g., sales, technical support, shipping) to ensure customer issues are resolved effectively and efficiently.

Product Knowledge: Maintain a comprehensive understanding of our products, services, and company policies to assist customers effectively.

Feedback Collection: Identify and escalate priority issues to the appropriate team members and gather customer feedback to help improve our services.

Goal Achievement: Strive to meet individual and team performance metrics, including response times, resolution rates, and customer satisfaction scores.

Qualifications:

Education: High School Diploma or equivalent required. Some college or a degree in a related field is a plus.

Experience: Previous experience (1+ years) in a customer service, call center, or client-facing role is preferred, but motivated individuals with strong communication skills are encouraged to apply.