About Us:
New Branch Management is dedicated to providing top-notch products/services while ensuring an exceptional experience for our customers. We pride ourselves on our commitment to quality, innovation, and customer satisfaction. We are looking for a motivated and friendly Customer Service Representative to join our team and help us maintain our reputation for excellent service.

Job Overview:
As a Customer Service Representative, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and providing information about our products/services. Your role is vital in maintaining customer satisfaction and loyalty by delivering high-quality service.

Key Responsibilities:

- Provide accurate information about products/services, order status, and company policies.
- Assist customers with troubleshooting issues and resolving complaints.
- Collaborate with other departments to resolve complex issues and ensure customer satisfaction.
- Process orders, modifications, and cancellations following company guidelines.
- Meet or exceed individual and team performance metrics.
- Maintain a positive attitude and contribute to a collaborative team environment.

Qualifications:

- High school diploma or equivalent.
- Proven experience in a customer service role or related field. no experience needed
- Excellent communication and interpersonal skills, both verbal and written.
- Strong problem-solving skills and the ability to think critically under pressure.
- 18 years or older
- Ability to work flexible hours, including evenings and weekends if needed.
- Strong attention to detail and organizational skills.
- A positive attitude and a genuine desire to help others.

What We Offer:

- Competitive salary and benefits package.
- Opportunities for career growth and advancement.
- A supportive and dynamic work environment.
- Ongoing paid training and professional development.