Who We Are Looking For: We are seeking customer-first, detail-oriented CSRs who thrive in a fast-paced, team-driven environment. The ideal candidate is passionate about helping customers stay comfortable year-round, problem-solving with confidence, and building long-term relationships. Prior HVAC, plumbing, or electrical industry experience is preferred, and ServiceTitan experience is a plus! What We Offer: • A Career, Not Just a Job : We invest in your leadership development and growth opportunities within the company. • Training Coaching : We provide paid training, mentorship, and ongoing coaching to sharpen your customer service and sales skills. • A Team That Has Your Back: We believe in a supportive, professional environment where every team member plays a role in our success. What Makes You a Great Fit: • You Care About Customers. You’re patient, professional, and skilled at finding solutions that keep customers comfortable and happy. • You’re a Strong Communicator. You can guide conversations, handle objections with ease, and help customers make informed decisions. • You’re Organized Detail-Oriented. You can juggle multiple calls, appointments, and tasks while staying focused on the details. • You Love to Learn. Whether it’s a new sales technique, a customer service approach, or HVAC knowledge, you’re eager to grow. How to Apply: • Submit Your Resume with application and a complete the assessments and screenings. • Complete a Short Phone Interview so we can hear your communication skills in action. • Join Our Team and start building a rewarding career while keeping customers a step ahead! Why Work With Us? At Nicholson Heating Air , we don’t just book service calls—we build lasting relationships. Our Step Ahead Club and proactive service approach mean customers can trust us to provide reliable, expert solutions. If you’re looking fo r a career with a company that values excellence, professionalism, and leadership development , we want to hear from you! Responsibilities: • Be the First Point of Contact : Answer inbound calls with professionalism and empathy, ensuring every customer feels valued and heard. • Scheduling : Book service calls efficiently while ensuring our technicians arrive prepared and on time. • Proactively Reach Out to Customers : Make outbound calls to current Step Ahead Club members and past customers to remind them about seasonal tune-ups, system maintenance, or expiring warranties. • Build Long-Term Trust : Follow up on open service leads, unscheduled estimates, and past customers to provide solutions and prevent issues before they arise. • Use Technology to Stay Ahead : Utilize ServiceTitan to track customer interactions, notes, and follow-ups. • Work as a Team : Collaborate with dispatchers and office staff to deliver seamless service and keep operations running smoothly. Qualifications: • Must possess exemplary interpersonal skills, communication skills, and active listening skills • High school graduate, G.E.D. recipient, or equivalent • Experience working in a customer-oriented atmosphere Compensation: $14 - $16 hourly

• Be the First Point of Contact: Answer inbound calls with professionalism and empathy, ensuring every customer feels valued and heard. • Scheduling: Book service calls efficiently while ensuring our technicians arrive prepared and on time. • Proactively Reach Out to Customers: Make outbound calls to current Step Ahead Club members and past customers to remind them about seasonal tune-ups, system maintenance, or expiring warranties. • Build Long-Term Trust: Follow up on open service leads, unscheduled estimates, and past customers to provide solutions and prevent issues before they arise. • Use Technology to Stay Ahead: Utilize ServiceTitan to track customer interactions, notes, and follow-ups. • Work as a Team: Collaborate with dispatchers and office staff to deliver seamless service and keep operations running smoothly.