Benefits:

401(k)

401(k) matching

Company parties

Dental insurance

Health insurance

Paid time off

Vision insurance

The Customer Service Representative (CSR) is responsible for establishing exceptional customers relationships and capturing customer sales (in-person and over the phone). Additional duties include – gathering prospect information needed to obtain the sale, providing general administrative support, and maintaining the customer reception area/front office.

DUTIES / RESPONSIBILITIES

Greets all walk-in customers in a professional and courteous manner.

Answers and directs all phone traffic in a polite, cheerful manner.

Explain CARSTAR’s repair process.

Educate customers on CARSTAR’s Survey.

Schedule and record estimate and delivery appointments.

Collect and record payment for completed repairs.

Maintain the front office and customer reception areas (windows, rugs, floors, bathrooms, break room).

Attend daily release meetings.

Ensure office supplies are stocked.