Benefits:
401(k)
Health insurance
Training & development
Chem-Dry’s mission is helping people live healthy lives, which starts with clean carpets and a healthy home. Our proprietary hot carbonating extraction cleaning process penetrates deep into the fibers, removing an average of 98% of common household allergens from carpets and upholstery and 89% of the airborne bacteria in your home. The Natural®, contains no soaps or detergents so it's safe and non-toxic for your family & pets. And, Chem-Dry uses 80% less water than typical steam cleaning so carpets dry in hours instead of days, making it the safer and more convenient carpet cleaning choice.
Chem-Dry's Administrative Dispatcher is the hub of the Chem-Dry location. This role is responsible for customer engagement in the form of phone, email and social media platforms, working with Field Technician Leaders to coordinate Technicians, assist with ordering and invoice management as well as daily office operations.
If you enjoy a fast paced, customer focused and team oriented environment, Join our Team!
Responsibilities:
Be the "Voice" of Chem-Dry by embodying professionalism, courtesy, tenacity and subject matter expert of company knowledge
Promote and sell the full suite of Chem-Dry services to inbound customer requests
Provide support to Technicians, Field Technician Leaders and Management
Demonstrate excellent listening skills, demonstrating empathy and understanding of customer needs
Suggest upgrading treatments to customers to promote revenue
Follow-up with customer inquiries
Complete required forms / update database
Social media posting and customer response
Office supply inventory management
Qualifications:
Demonstrated passion for excellent customer service
Effectively communicate with internal team members and customers
Previous dispatch experience (preferred)
Excellent ability to manage multiple tasks and maintain a positive attitude
Knowledge of and desire to learn and leverage technology
Learn and communicate Chem-Dry offerings and process
Must have valid driver's license and clean driving record
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Maybe subject to an on-site drug test
Compensation: $15.00/hour plus 5% commission on calls received and 10% commission on sales from existing customer database bookings. Work Monday through Friday 8:00am to 4:00pm with a 30 minute lunch break and 2 15 minute breaks. Health plan and IRA retirement plan after 90 day probation period.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Chem-Dry Carpet Cleaning Corporate.