Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

About One Way Safety

One Way Safety is a leading safety products distributor dedicated to protecting workers across the Oil & Gas, Manufacturing, and Construction industries. We pride ourselves on precision, speed, and deep product knowledge. We are looking for a detail-oriented professional to join our team in La Grange to serve as a vital link between our products and our customers.

The Role

As a Customer Service Representative, you won’t just take orders—you’ll manage the heartbeat of our sales operations. You will be responsible for ensuring data integrity, maintaining lightning-fast response times, and proactively identifying growth opportunities within our existing customer base.

Key Responsibilities

Order Management: Confirm pricing and acknowledge order entry within 2 hours of receipt.

Data Integrity: Ensure 100% accuracy in ERP pricing, product codes, case counts, and stock transfers.

Pricing Excellence: Manage customer-specific pricing programs, resolve discrepancies, and provide weekly updates to clients.

Sales Growth: Proactively generate sales by promoting company products and identifying obsolete pricing for review.

Cross-Functional Collaboration: Serve as the primary point of contact for sales reps, inventory, purchasing, and technical services to resolve issues.

Qualifications

Education: College degree preferred (Associates or Bachelors). Relevant fields include Business, Marketing, Management, or Technical Information Systems.

Prior business experience or customer service experience in an office is preferred.

Technical Skills: Proficiency in PC-based software and ERP systems; ability to quickly learn new digital tools.

Communication: Ability to explain complex product differences and assess unique customer needs.

What We’re Looking For

A "proactive" mindset—you don't wait for the phone to ring; you look for ways to help the customer.

Strong organizational skills to handle dialer functionality and call campaigns.

Familiarity with collections regulations and pricing strategies.