Customer Service Representative

O

Optimum Energy Group

Customer Service Representative

Orem, UT
Full Time
Paid
  • Responsibilities

    Customer Service Representative

    Position Overview

    Optimum Energy Group is seeking a motivated and customer-focused Customer Service Representative (CSR) to join our team in Orem, Utah. This role is responsible for delivering exceptional support to customers by addressing inquiries, resolving issues, and ensuring a positive experience with our energy solutions and services.

    Key Responsibilities

    • Respond promptly to customer inquiries via phone, email, and chat
    • Provide accurate information about products, services, billing, and account details
    • Resolve customer concerns efficiently while maintaining a professional and empathetic tone
    • Process orders, service requests, and account updates
    • Document customer interactions in CRM systems
    • Collaborate with internal teams to escalate and resolve complex issues
    • Follow up with customers to ensure satisfaction and issue resolution
    • Maintain up-to-date knowledge of company offerings and policies

    Qualifications

    • High school diploma or equivalent (Associate's or Bachelor's degree preferred)
    • 1–3 years of customer service experience (energy or utilities industry a plus)
    • Strong communication and interpersonal skills
    • Problem-solving mindset with attention to detail
    • Ability to multitask and manage time effectively in a fast-paced environment
    • Proficiency with Microsoft Office and CRM software

    Preferred Skills

    • Experience in call center or customer support environment
    • Familiarity with energy services or sustainability solutions
    • Bilingual skills (Spanish preferred but not required)

    Compensation & Benefits

    • Competitive hourly wage or salary (based on experience)
    • Health, dental, and vision insurance
    • Paid time off and holidays
    • Opportunities for career growth and advancement
    • Ongoing training and professional development

    Work Environment

    • On-site position in Orem, UT (with potential hybrid options based on performance)
    • Collaborative, team-oriented culture focused on innovation and customer satisfaction

    How to Apply

    Interested candidates are encouraged to submit their resume and a brief cover letter outlining their relevant experience and interest in the role.