Benefits:

401(k)

Competitive salary

Dental insurance

Health insurance

Paid time off

We are looking for a dependable and organized Customer Service Representative to support daily communication with customers and assist with office operations. This role involves answering phones, responding to emails, coordinating with internal teams, and helping keep customer and order information organized across several systems.

The ideal candidate is professional with customers, comfortable using computers and business software, and able to manage multiple tasks in a fast-paced environment.

We value professionalism, organization, and a strong sense of responsibility when handling customer information and supporting daily operations.

Key Skills & Qualifications:

Customer Communication

Strong phone and email communication skills

Professional and friendly customer interaction

Ability to gather and record customer information accurately

Comfortable assisting both phone and walk-in customers

Organization & Attention to Detail

Highly organized with strong attention to detail

Able to manage multiple tasks and follow up on requests

Comfortable handling confidential customer information responsibly

Computer & Office Skills

Comfortable using common business software (email, documents, spreadsheets)

Ability to learn and use CRM, inventory, and order management systems

Basic document scanning, file organization, and digital record keeping

Problem Solving & Team Coordination

Ability to route requests to the appropriate department

Comfortable coordinating between customers and internal teams

Willingness to learn basic troubleshooting and support processes

Minimum Requirements

Prior customer service or office experience preferred

Comfortable working with computers and learning new software systems

Strong written and verbal communication skills

Reliable attendance and punctuality

Work Environment

Office-based position

Regular interaction with customers by phone, email, and occasionally in person

Coordination with multiple departments including customer support, operations, and administration

Systems & Software Used

Google Workspace (Gmail, Google Docs, Google Sheets)

Zoho (CRM and related tools)

WooCommerce

Fishbowl Inventory

Windows-based file management and document scanning systems

Preferred Experience

Experience working in construction, manufacturing, or project-based businesses is helpful

Familiarity with quotes, proposals, bids, or project documentation is a plus

Experience supporting sales or project teams with administrative coordination