About Pacific Rise Co

Pacific Rise Co provides full-service logistics solutions, including warehousing, freight forwarding, distribution, customs processing, and last-mile delivery. We support a wide range of industries with reliable and efficient supply-chain operations.

Position Overview

We are seeking a professional and customer-focused Customer Service Representative (CSR) to serve as a primary point of contact for clients. This role supports shipment inquiries, order status updates, and internal coordination with warehouse and logistics teams.

Key Responsibilities

• Respond to customer inquiries via phone, email, and internal systems
• Provide order status updates, delivery timelines, and service information
• Coordinate with warehouse, dispatch, and operations teams to resolve issues
• Document customer interactions and maintain accurate records
• Assist with service requests, scheduling, and follow-ups

Qualifications

• High school diploma or equivalent required
• Strong verbal and written communication skills
• Basic computer and data entry skills
• Ability to multitask in a fast-paced environment
• Problem-solving mindset with attention to detail
• Reliable, punctual, and customer-oriented

Benefits include:

• Paid time off (PTO) and paid holidays
• Health, dental, and vision insurance
• 401(k) retirement plan with employer contribution
• Performance-based incentives
• Weekly pay options (if applicable)
• Paid training and ongoing support
• Career growth opportunities within customer service and operations