Customer Service Representative

Leaps & Bounds Plumbing, Heating and Air – Lemoyne, PA

Are you friendly, organized, and ready to help customers feel taken care of? Leaps & Bounds Plumbing, Heating and Air is a fast-growing, family-owned HVAC & plumbing company serving Lemoyne, Camp Hill, Harrisburg, and surrounding areas. We’re looking for a Customer Service Representative (CSR) to join our office team part-time and be the welcoming voice of our company.

Position Details:

Hours: Rotating schedule, Monday–Friday, 5:00 PM - 8:00 PM, Weekend availability required

Location: Lemoyne, PA - Training to be on-site, remote after training**

Type: Part-time, remote

Hourly base of $12-$16/hour plus commissions*

Responsibilities:

Answer incoming calls and schedule appointments for HVAC & plumbing service and installations

Provide exceptional customer support and follow up on service requests

Assist with dispatching technicians and updating schedules

Process customer information and maintain accurate records

Support the office team with administrative tasks

Qualifications:

Strong communication and customer service skills

Organized, detail-oriented, and able to multitask

Basic computer skills (experience with scheduling software is a plus)

Previous customer service or office experience preferred

Positive attitude and team-player mentality

Why Work With Us:

Competitive pay with opportunities for growth

Supportive, family-oriented team environment

Be part of a growing local company making a big impact

Apply today and join a team that takes pride in delivering comfort and reliability to our customers!

Flexible work from home options available.