Benefits:

Company parties

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

401(k) matching

Bonus based on performance

Vision insurance

Benefits/Perks

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. We pay for performance - Bi-weekly uncapped bonuses. This is a part-time role that could grow into a full-time position

Varying hours 7AM-7PM weekend availability required

Responsibilities

Make outbound calls

Receive inbound calls and emails

Identify the reason for the customer’s call and collect relevant information

Perform data entry, filing, and maintain accurate records using specialized software CRM's, Microsoft Office, and other software

Support management tasks such as supply inventory, mail distribution, and basic accounting tasks

Assist with clerical duties including managing correspondence and maintaining organized files

Document all customer interactions

Meet personal and team quotas

Attend trainings to maintain up-to-date skills and knowledge

Qualifications

High school diploma/GED

Previous experience as a Customer Service Representative or in a similar role is preferred

Comfortable using computers and customer management software

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively