Customer Service Professional

Partners Allegiant

Customer Service Professional

Cuyahoga Falls, OH
Full Time
Paid
  • Responsibilities

    Benefits:

    Competitive salary

    Flexible schedule

    Opportunity for advancement

    Signing bonus

    Training & development

    We’re a Cuyahoga Falls-based company assisting businesses of all sizes grow through performance-driven strategies.

    Our team is made up of thinkers, doers, and lifelong learners. We’re obsessed with new ideas, fueled by collaboration, and grounded in one simple goal: helping your brand win.

    If you have a passion for helping people using a more personal approach, you may be ideal for this position. The ideal candidate would show great initiative, be highly organized, have excellent people skills, a positive attitude, attention to detail, and a client-first growth-style mindset. You can work independently with the understanding there is an office as well as personal standard we are held to with our client agreements. Fast-paced business where work and client needs are wide-ranging and flexible as we hope you are.

    Responsibilities include, but are not limited to tasks such as:

    Customer communications daily

    Implement and lead daily accountability check-ins with staff

    Attend all trainings in the office including, but not limited to, employee & client collaboration

    Post-appointment follow-up notes

    Working knowledge of electronic tracking systems

    Establish/service new customer accounts

    Maintain an up-to-date database (contact info, actions, validation records, etc)

    Run and review new/existing household and account reports

    Evaluate, process, and work through account service requests to completion

    Assist leadership with various projects

    Represent and enhance the company Mission and Core Values