The Customer Service Representative is responsible for answering customer inquiries, processing orders, resolving complaints and requests for refunds, exchanges, and adjustments; as well as provides customers with product, pricing, and shipping information. Specific duties include:

• Responding to customer inquiries both in person and over the phone.
• Maintain system information including product pricing and availability.
• Enter customer orders, suggesting the purchase of additional products and providing technical assistance to customers when needed.
• Contact truck run customers for orders and ensuring that orders are placed on a timely basis.
• Make same-day follow-up calls to customers regarding backorders and delivery dates.
• Actively participate in company-defined sales initiatives to solicit potential customers, and existing customers whose sales have declined.
• Research customer service complaints and answer customer questions; consult with management for direction to resolve complaints.
• Research all customer warranty and/or return requests, completing the appropriate forms and documentation pertinent to the problem.
• Track shipments as necessary.
• Other duties as assigned.

We have an excellent career opportunity for a friendly, personable, and outgoing representative with a passion for excellent customer service and the drive to succeed. The ideal candidate will have excellent communication and interpersonal skills, plus the following qualifications:

• A High school diploma or equivalent is required.
• At least one year of customer service experience is required.
• Proficiency in computer and phone skills is essential.
• Strong customer service skills are preferred.
• Previous sales experience is advantageous.
• Motivation and capability to acquire product knowledge, enabling the specification and recommendation of suitable products to our customers.

You should be proficient in:

• Customer Service
• Service Advisor/Writer
• Equipment/Parts Counter Sales

Salary info:

$20 - $22 / hr