Benefits:

Company parties

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Company Overview

Plugz electric is one of the fastest growing residential electric companies in the twin cities helping homeowners power their future. With one of the highest customer satisfaction ratings in Minnesota and a great company culture we are looking for individuals that can PLUG into our team and make a difference.

Benefits/Perks

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Monday - Friday 7:00am - 3:30pm

Responsibilities

Make outbound calls as needed

Receive a high volume of inbound calls, emails, and lead sourcing tools

Identify the reason for the customer’s call, collect relevant information, and provide solutions

Refer to premade scripts for a variety of customer service topics

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Meet personal and team quotas

Qualifications

High school diploma/GED

Previous experience as a Customer Service Representative or in a similar role is preferred

Comfortable using computers and customer management software

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively