Benefits:

Employee discounts

Free uniforms

Opportunity for advancement

Training & development

Job Summary:

We are seeking a friendly, detail-oriented, and reliable Customer Service Representative to join our team at Porter’s Cleaners, a professional dry cleaning establishment. This position is responsible for providing excellent customer service, handling garments with care, and ensuring customer satisfaction throughout the garment cleaning process.

Key Responsibilities:

· Greet and assist customers in a courteous and professional manner

· Receive, tag, and log clothing and other items for dry cleaning or laundry service

· Review orders with customers and ensure accurate information is collected

· Answer phone calls and assist with inquiries regarding services, pricing, and order status

· Operate the point-of-sale (POS) system to process payments and issue receipts

· Inspect garments for special care needs, damage, or stains; notate on ticket

· Handle customer complaints or concerns and escalate issues to management as needed

· Maintain a clean and organized front counter area

· Assist with packaging completed orders and notifying customers when orders are ready

· Perform basic opening and closing duties as required

Qualifications:

· Previous experience in customer service or retail is a plus

· Excellent verbal communication and interpersonal skills

· Ability to stand for extended periods and lift up to 25 lbs

· Basic math and computer skills

· Basic knowledge of filing systems

· Strong attention to detail and ability to multitask

· Punctual and dependable work ethic

Work Schedule:

Monday - Saturday/hours of operation Must be available to work Saturdays or holidays, if needed