Benefits:

Bonus based on performance

Company car

Company parties

Competitive salary

Flexible schedule

Free uniforms

Opportunity for advancement

Paid time off

Precision Office Solutions

200 Forsyth Hall Dr Charlotte, NC 28273

About the Role

Precision Office Solutions is seeking a highly organized and detail-oriented Customer Service Representative (CSR) to support our Operations team. This role is ideal for someone with strong administrative and communication skills who thrives in a fast-paced environment and can effectively coordinate between customers, field teams, project managers, and operations staff.

Experience in the commercial furniture industry is highly preferred.

Key Responsibilities

Manage customer and dealer communications via email and phone

Provide project status updates and follow up on order statuses, scheduling changes, and requested delivery dates

Assist with scheduling coordination, hotel bookings, travel logistics, and per diem planning

Maintain and update CRM systems and project documentation accurately

Update project information and notes in IQ/operations systems

Track punch items, change orders, add orders, and pending action items

Coordinate communication between field teams, project managers, and operations

Support daily scheduling updates and operational reporting

Assist Operations with administrative tasks as project demands increase

Qualifications

3–5 years of experience in office administration or customer service

Experience in the commercial furniture industry strongly preferred

Strong organizational and multitasking skills

Excellent written and verbal communication skills

Ability to work independently and prioritize tasks effectively

Proficiency in Microsoft Office, Google Workspace, and CRM/project management systems

Detail-oriented with strong follow-through and accountability

Preferred Skills

Experience coordinating schedules and travel logistics

Ability to manage multiple projects simultaneously

Familiarity with operational workflows and project coordination

Comfortable working in a fast-paced, team-oriented environment

Why Join Us?

This role plays a critical part in improving operational efficiency, response times, organization, and scalability as our project volume continues to grow. You will have the opportunity to work closely with Operations leadership and contribute directly to successful project execution.

To apply, please submit your resume and contact information.