Customer Service Representative

Location: Fort Lauderdale, FL  In-office (full-time)

About the Role

We are seeking a proactive and professional Customer Service Representative to support customers, manage incoming inquiries, and ensure smooth order processing. This role requires excellent communication skills, the ability to troubleshoot issues, and a strong customer-focused mindset. You will be speaking frequently with customers, including professionals and doctors, so confidence and clarity in communication are essential.

Key Responsibilities

• Handle incoming calls and provide high-quality phone support

• Assist new customers and guide them through product information

• Intake and process customer orders with accuracy

• Manage customer accounts and maintain ongoing communication

• Provide proactive support and follow up with clients

• Troubleshoot customer issues and ensure timely resolutions

• Coordinate with customs and shipping as needed

• Use WhatsApp/Account Messenger to communicate with customers

• Maintain professionalism when speaking with doctors and medical professionals

• Support general customer needs

Requirements

• Strong phone and communication skills

• Comfortable speaking with customers

• Ability to present products clearly and confidently

• Highly proactive and organized

• Ability to troubleshoot and manage customer issues independently

• Professional, articulate, and confident communicator

• Experience in customer service or order processing is an advantage

Bonus Skills

• Experience working with medical professionals

• Previous exposure to logistics/shipping/customs

• Familiarity with online customer communication tools (WhatsApp, Messenger, etc.)

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