Benefits:

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

We are looking for a friendly, organized, and customer-focused Customer Service Representative (CSR) to join our team. As the first point of contact for our customers, the CSR plays a key role in delivering exceptional service and ensuring customer satisfaction. You will be responsible for responding to inquiries, processing transactions, and supporting various aspects of the customer journey.

Key Responsibilities:

Respond to customer inquiries via phone, email, or chat in a timely and professional manner

Process orders and handle financial transactions accurately

Maintain and update customer records in our system

Address and resolve customer complaints or issues efficiently

Collaborate with team members across departments to ensure a seamless customer experience

Build and maintain positive relationships with customers

Answer incoming calls and route them appropriately

Schedule and book jobs or appointments as required

Qualifications:

High school diploma or equivalent (Associate’s or Bachelor's degree preferred)

Previous experience in customer service or a related field is a plus

Strong communication and problem-solving skills

Ability to multitask and manage time effectively

Proficiency with computers and customer management systems (CRM)

A positive attitude and team-oriented mindset

Service Titan experience is a plus

What We Offer:

Competitive hourly rate or salary

Paid training and ongoing development

Opportunities for growth and advancement

Supportive and inclusive team environment

How to Apply: If you're passionate about helping others and thrive in a fast-paced environment, we’d love to hear from you. Please send your resume and a brief cover letter to nick@royaloakheating.com