Benefits:

Employee discounts

Flexible schedule

Training & development

Benefits/Perks

Competitive Compensation

Flexible Schedule

Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to complete tax return and answer their questions and or concerns. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

Receive a high volume of inbound calls and emails

Identify the reason for the customer’s call, collect relevant information, and provide solutions

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Complete interview with tax clients

Attend trainings to maintain up-to-date skills and tax knowledge

Qualifications

High school diploma/GED

Previous experience as a Customer Service Representative or in a similar role is preferred

Comfortable using computers and customer management software

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively