Roof Penetration Housing (RPH) is a dynamic, rapidly expanding leader in the commercial building products industry, trusted by architects, engineers, contractors, and building owners on a wide range of critical projects—from hospitals and data centers to K-12 schools. Our innovative, engineered solutions prevent roof and wall leaks and ensure storm shelters and safe rooms meet code requirements and protect occupants during severe weather events.

Year to date, RPH has successfully doubled revenue year over year—with momentum showing no signs of slowing. We're experiencing rapid expansion across both our New Jersey and Texas locations, and we're excited to grow our powerhouse team as we continue setting new benchmarks for performance, safety, and success in commercial construction.

To keep up with our growth, we are seeking a Field Technician who will support our company's product delivery to include the onsite install inspections, field install documentation creation, finished goods quality inspections, onsite field repairs, and 3rd party testing management.

About the Role

This role is a full-time, salary role that directly reports to the Operations Coordinator. This role will be in office in our home base of San Antonio, TX.

About You

You're a proactive and customer-focused professional who thrives on building strong relationships and delivering exceptional service. You take pride in being the first point of contact, guiding customers from initial inquiry through to final installation with clarity and care. You're comfortable reviewing project plans, generating accurate quotations, processing orders, and providing timely updates. Your communication skills—both verbal and digital—are top-notch, and you approach every interaction with a positive, solutions-oriented mindset. Organized, detail-driven, and adaptable, you manage multiple tasks with ease and never lose sight of quality, teamwork, or customer satisfaction.

Essential Functions

• Initial Inquiries: Act as the initial point of contact for inbound requests for information by phone, email, or website
• Quotations: Review project plans, gather customer needs, and provide pricing and quotations
• Submittals: Provide submittals to potential customers and respond to questions about RPH products and the specific needs of the project
• Sales Orders: Complete sales orders and work with finance department to ensure orders are promptly entered into the fulfillment queue
• Post-Sale Support: Provide updates as needed and respond to customer inquiries about their order including delivery timelines, shipping information, installation issues, and product issues
• Order management: Enter/validate in ERP; ensure orders flow to fulfillment.
• Stand‑up updates: When Accounting releases orders, populate/verify Warehouse; review Shipping‑by‑Warehouse each morning and add any missing orders; resolve unknown handoff dates.
• Logistics: Arrange LTL/FTL; share confirmations; coordinate pickups.

Core Requirements

• Experience in relevant commercial building products business *a plus: commercial roofing, HVAC, plumbing, electrical or mechanical
• Excellent verbal, written, and digital communication skills
• Customer-first mentality
• Team player
• Ability to manage multiple workstreams simultaneously
• Proficient in Microsoft Office and Teams
• Proficient in QuickBooks Enterprise
• Proficient in HubSpot

Details

• The starting compensation range for this position is $55,000 – $70,000/yr and will be determined based upon a candidate's experience and location.
• The typical working hours for this position will be Monday – Friday, 8 am – 4:30 pm but can vary occasionally
• This job position is exempt to overtime as determined by the FLSA standards.
• Valid driver's license

RPH is proudly an equal opportunity employer, and we are committed to hiring a diverse workforce. If you have a disability or special need that requires accommodation, please submit the accommodation request. Veterans are encouraged to apply. Roof Penetration Housing (RPH) participates in E-Verify.