We’re looking for an enthusiastic, highly motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you! This is a hybrid role with the potential to go remote. Responsibilities: • Process policy transactions by reviewing our insurance Product Line's new business, changes, and renewals based on established guidelines. • Accurately complete service requests, including entering information into the appropriate computer system in a timely manner. • Work with the underwriting staff to resolve coverage questions. • Answer Inquiries from Agents, Agent Assistants, Customers, and 3rd parties regarding policy or billing via various channels and respond accurately, promptly, and in a professional manner. • Maintain an acceptable productivity and quality level by working with your Manager to understand processes and procedures. • Contributes to team effort by accomplishing related tasks as needed. Qualifications: • Two years of office experience, preferably in property and casualty insurance. • Proficient PC skills, including accurate and speedy keyboarding • Effective written and verbal communication skills, including excellent telephone skills. • Ability to keep information confidential. • A team player with proven customer service experience. • Problem-solving skills. • Participation in industry-related programs such as IIA, etc., is preferred. • Bilingual abilities (Spanish, Hmong, etc.) are a plus. Compensation: $48,000 - $50,000 yr based on experience and paid on an hourly basis

• Process policy transactions by reviewing our insurance Product Line's new business, changes, and renewals based on established guidelines. • Accurately complete service requests, including entering information into the appropriate computer system in a timely manner. • Work with the underwriting staff to resolve coverage questions. • Answer Inquiries from Agents, Agent Assistants, Customers, and 3rd parties regarding policy or billing via various channels and respond accurately, promptly, and in a professional manner. • Maintain an acceptable productivity and quality level by working with your Manager to understand processes and procedures. • Contributes to team effort by accomplishing related tasks as needed.