Title: Customer Service Administrator

Shift: First Shift

Salary: $70,000 - $80,000

Customer Service Administrator Role: Our client, an industrial chemical manufacturer, is in search of a self-directed, well-organized and highly motivated professional to oversee all customer service activities. The successful candidate will fill a wide range of customer service, order processing, and data entry roles to support the business.

Customer Service Administrator Responsibilities:

• Accept customer purchase orders, process orders and invoice orders

• Record all customer account information accurately in the company database

• Learn about all products and services to communicate effectively with potential customers

• Address customer service issues as they arise

• Manage and schedule customer order shipments with freight carriers

• Schedule and manage export shipments

• Maintain professionalism in all interactions with prospective customers, current customers, affiliates and co-workers

• Respond to phone inquiries and handle incoming calls, emails and faxes from customers

Customer Service Administrator Reporting Relationships:

• This is an individual contributor role

About You:

• Bachelor's degree preferred

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• Minimum six years of relevant experience

• Advanced PC skills in Microsoft Excel, Access and Word

• Prior experience in an ERP environment

• Strong attention to detail

• Excellent analytical and organization skills

• Self-motivated and self-directed

• Excellent written and oral communication skills

• Familiarity with Incoterms and Safety Data Sheets a plus

• Prior experience within a private company and/or in a manufacturing environment preferred

Next Steps: If being a self-directed, well-organized and highly motivated professional describes you, we would like to hear from you.

Additional Information:

Benefits: 401k with match, Dental, Life, Medical (HSA), Vacation Time, Paid Holidays and Company profit sharing

 

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