Customer Service Representative

S R INTERNATIONAL INC

Customer Service Representative

Phoenix, AZ
Full Time
Paid
  • Responsibilities

    Job Description:

    • Interacts directly with the public, jurors, attorneys, case managers, court staff, outside agency staff, court interpreters, MCSO deputies, and court security. • Prepares the courtroom for hearings, coordinates courtroom actions with Courtroom Clerk, and manages the courtroom during proceedings maintaining order and integrity of the court process. • Prepares jury room, oversees jury panels, escorts jurors to and from the courtroom, and tends to the needs of the jury including answering non-legal questions. • Assists witnesses and attorneys during proceedings, including monitoring exhibits for admission prior to publishing to the jury using e- courtroom equipment. • Prepares e-courtroom equipment (digital FTR recorder, white noise machine, electronic presentation equipment, electronic fingerprint equipment etc.) for use during hearings; coordinates the use of and runs equipment during hearings and troubleshoots technical issues. • Utilizes court system (iCIS) check-in and printed calendar to determine whether case parties are present, obtain additional information/documents needed for court from litigants, call all parties into the courtroom, communicate cases called with courtroom clerk and the Judicial Officer. • Prepares files for the court, distributes the court calendar, reviews files for missing information and court readiness, reviews motions for accuracy and compliance with rules of procedure; contacts parties for missing information. • Assists with case processing, setting hearings, and providing hearing dates during court proceedings. • Performs critical data entry of hearing outcomes and results into the court system (iCIS) in real-time in order to maintain updated data, modify existing records, or initiate court-ordered actions. • Utilizes court database systems to complete the final upload of documents into the court docket. • Works collaboratively with other divisions to offer assistance in times of need, emergency situations, and as scheduled. • Provides back-up coverage of Judicial Assistant duties at the direction of the Judicial Officer/court administration. • Assists the Judicial Officer and Judicial Assistant with the calendar & other assignments by request.

    Skills Required

    • Effectively and professionally communicating verbally and in writing to convey information effectively and appropriately based on the audience, including providing directives to large groups of people • Utilizing the following programs and equipment; Microsoft Outlook, Word, & Excel; iCIS, OnBase, eFile, multi-line telephone system, copy machine, e-courtroom equipment, and fax machine/ faxination • Critical thinking and evaluating information to determine the best solution

    Skills Preferred

    • Bilingual skills in Spanish/English • Experience within a courtroom environment; maintaining order and integrity of the court process • Experience with Microsoft Outlook, Microsoft Word, iCIS, multi-line telephone systems, copy machine, and faxination

    Experience Required

    • Two (2) years of progressively responsible administrative experience, preferably in a court or legal environment, or other experience that would demonstrate possession of the required knowledge and abilities

    • Post-secondary education may be considered in substitution for one (1) year of the required experience.

    Education Required:

    High School diploma or GED