Benefits:

401(k) matching

Dental insurance

Health insurance

Vision insurance

About Us

Aura Healthcare / Sleep Rx is a growing Durable Medical Equipment (DME) provider dedicated to improving the quality of life for our patients. We specialize in supplying high-quality medical equipment and personalized support to individuals, families, and healthcare providers.

Position Overview

We are seeking a compassionate, detail-oriented DME Customer Service Representative to join our team. In this role, you will be the first point of contact for patients, caregivers, and referral sources, ensuring a smooth and supportive experience from intake to delivery.

Key Responsibilities

Answer inbound calls and respond to patient inquiries regarding DME products and services

Process orders, verify insurance eligibility, and obtain authorizations

Coordinate with clinical staff, referral sources, and delivery teams

Maintain accurate patient records and documentation

Educate patients on equipment use, policies, and coverage

Resolve concerns with professionalism, empathy, and urgency

Qualifications

1+ year of customer service experience (healthcare or DME experience preferred)

Knowledge of insurance verification, Medicare/Medicaid guidelines (preferred)

Strong communication and problem-solving skills

High attention to detail and ability to multitask

Proficiency in EMR/CRM systems and Microsoft Office

Bilingual (Spanish/English) is a plus

What We Offer

Competitive pay

Health, dental, and vision benefits

Paid time off & holidays

Supportive team environment

Opportunities for growth and advancement

Why Join Us?

At Aura Healthcare / Sleep Rx, you’re not just filling a role — you’re making a difference. Every call you take helps someone access the equipment they need to live safely and comfortably.