Benefits:

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Metal Supermarkets Denver (Commerce City) is looking for a Customer Service Respresentative (CSR) to join its team. This critical associate is typically the first team member of our business that a customer comes in contact with, providing product and services information. Our CSRs also work to resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers.

Metal Supermarkets is the world’s largest supplier of small-quantity metals with stores across the U.S., Canada, and the U.K. We sell a variety of metal products including pipes, beams, and sheet metal to businesses of all sizes as well as consumers and hobbyists. Our customers love us because of our outstanding customer service. We’re fast, friendly, convenient, knowledgeable, and passionate about service.

We offer competitive wages, opportunities for wage increases, standard work hours – no shift work here, the potential for monthly team bonuses, comprehensive training, and annual salary reviews. We’ve built a strong team culture. Turnover is low because our team members love the camaraderie, the environment and the work. You’ll spend the day on your feet, moving between our sales counter and the shop floor. Orders and inquiries are received via phone, email and walk-ins. You’ll consult with trade professionals and do-it-your-selfers, assisting in their material needs and working to find solutions. Your people skills will make customers feel welcome, validated and well-served. We offer incentives for outstanding performance, and love to recognize achievements.

Responsibilities:

Provide timely, consistent, superior customer service, ensuring all customer needs and requests are identified and addressed, maintaining a high level of customer satisfaction at all times

Maintain a professional, yet friendly, atmosphere for customers as well as a positive attitude and a desire to be successful

Develop and maintain a knowledge of our repeat clients and their business needs

Troubleshoot client issues and communicate feedback to the product team for upgrades and new features

Acknowledge and respond in a timely fashion to all order requests, submitted quotes and delivery follow-up.

Build sustainable relationships and trust with customers through open and interactive communication

Develop and maintain an in depth knowledge of metals and Metal Supermarkets’ products and services

Recognize opportunities to generate sales leads and new customer development

Support the achievement of sales/budget targets, which includes maintaining stock control and gross margins while managing cost budgets

Enter and update customer information into Point of Sale software in a timely manner

Be on time and show up daily; the team depends on every member

Qualifications

Proven customer support experience – with service trades preferred

Exceptional telephone skills and conversational etiquette

Strong math skills including the ability to calculate lengths, area, profit, margins and discounts

Computer skills such as MS office, etc. a definite plus

Fluent in written and spoken English (Spanish is a plus)

Ability to define problems, collect data, establish facts, and draw valid conclusions

Customer-orientated and ability to adapt/respond to different types of customers and personalities

Ability to multi-task, prioritize, and manage time effectively

High school degree/GED

POSITION: Permanent Full Time

HOURS: Regular business hours - Monday to Friday

COMPENSATION: Hourly + receive commission based bonuses for achieving and exceeding sales targets TRAINING: 1 paid week of courses and on-the-job training

Job Type: Full-time

Pay: Starting $22.00 - $25.00 per hour

Expected hours: 40 per week