Benefits / Perks:

Monthly performance bonuses

Paid time off

401(k) employer match

Insurance: medical, dental, vision

Opportunity for advancement

Birthday celebrations

Social events

Company Culture: We’re a diverse, upbeat team that values kindness, respect, honesty, accountability, and teamwork. Our office vibe is casual and friendly, but we take our work seriously—we’re here to deliver the best customer service our customers have ever had.

Responsibilities:

Respond promptly to customer emails, phone calls, and live chats with clear, professional, grammatically correct communication

Identify customer needs, ask effective clarifying questions, and provide accurate, helpful solutions

Troubleshoot common issues and follow written procedures for a variety of support topics

Resolve customer concerns with a customer-first mindset; you’ll be empowered to “make it right”

Document all customer interactions clearly and thoroughly

Enter orders and update customer/order details accurately in our systems

Escalate complex issues when needed and follow through to completion

Qualifications:

High school diploma/GED

Prior experience as a Customer Service Representative, or in a similar role

Strong computer skills and comfort working in browser-based systems and Microsoft Office 365

Excellent written communication skills and professional phone etiquette

Strong active listening skills and the ability to stay calm with frustrated customers

Strong problem-solving ability and good judgment

Highly organized with the ability to prioritize tasks and manage time effectively

Job Summary: You will join a small, tight-knit team maintaining our 5-star Google reviews. You will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have an excellent customer service experience with our company. You are encouraged to apply if you are articulate, computer savvy, and genuinely enjoy helping customers