Sorry, this listing is no longer accepting applications. Don’t worry, we have more awesome opportunities and internships for you.

Customer Service Representative

AP Electric & Generators LLC

Customer Service Representative

Pleasant Prairie, WI
Full Time
Paid
  • Responsibilities

    Benefits:

    401(k) matching

    Bonus based on performance

    Health insurance

    Compensation - Base pay per hour plus make $500 to $2500 per month in commissions (as you ramp) - you are paid for each sale and we receive 200 to 300 calls a day to our call center - no cold calling. Earnings range $50,000 to $60,000.

    Duties & Responsibilities (Please Note - 40 hours per week)

    • Demonstrate commitment to AP Electric positive and respectful workplace environment by leading, acting and behaving in a professional manner.

    • Prior sales/customer service experience is required in fast paced environment.

    • Become proficient in AP Electrics’ products, services and capabilities in back-up power.

    • Understand industry and competitors’ products, services and capabilities.

    • Follow all company policies and procedures.

    • Provide Inside Sales and Customer Service support to AP Electric’s customers

    • Through proficient use of interpersonal skills via phone and email, engage and probe customers to ensure their true needs are determined and provide optimal solutions.

    • Work with our existing and new contractor (developers + electricians) base to provide program and after-market parts for back-up power solutions

    • Respond in a timely and accurate manner to incoming tasks, outbound activities and resolve issues.

    • Provide recommendations to customers on electrical parts needed to repair generators from OEM databases and provide recommendations on back-up power solutions (generators) with training – support of our technical staff.

    • Enter orders which are received accurately.

    • Provide applications and product selection assistance to customers.

    • Regular outbound calling to follow up on quotes, opportunities, and leads.

    Skills, Attributes and Experience Required

    • 1-3 years of experience in sales of some technology product(s) in a business-to-business and business to consumer environments.

    • Aptitude to learn quickly (training is provided by our staff and manufactures). Generac, Kohler, Cummins provide both on-line and in-person training..

    • A positive attitude and professional appearance along with the ability to thrive in a small company environment and build strong relationships with coworkers, customers and partners.

    • Excellent proficiency with basic computer knowledge (Word and Excel)

    • Successfully perform duties with a sense of urgency

    • Must be persistent, action-oriented, results-driven and self-motivated

    • Strong interpersonal and customer service skills

    • Excellent written and verbal communication skills

    • Strong organizational skills, ability to set priorities and meet deadlines

    • Ability to prioritize and multi-task numerous activities but remain available for incoming calls

    • Ability to interact well with all levels of customer functions

    • (Initially) Must commute to our facility Monday – Friday (no weekends) in Pleasant Prairie, WI but working remote is possible part of the time after training.

    Please Note - At this time AP Electric & Generators, LLC does not offer a standard healthcare plan but does offer an ICHRA, individual coverage health reimbursement arrangement. AP Electric & Generators, LLC does provide a reimbursement of a minimum of $300 per month or $3600 annually on the plan offered.