Job Description

Job Summary: The Customer Service Representative is primarily responsible for the ongoing task of general customer service, including sample receiving and support of project management. The Customer Service Representative serves as our customers’ primary point of contact within the company.

• Applies GMP/GLP in all areas of responsibility, as appropriate
• Demonstrates and promotes the company vision
• Routine use of computers, primarily via spreadsheets and word processing software.
• Routine use of the Laboratory Information Management System (LIMS)
• Regular attendance and punctuality
• Advanced sample interpretation of clients' analytical requirements and data entry into computer system by keeping up-to-date with technical center requirements
• Maintain client files
• Handling of incoming informational calls into department
• Read, understand, and carry out SOPs; follow all safety precautions and procedures
• Conducts all activities in a safe and efficient manner
• Performs other duties as assigned

Key Positions Functions:

• Sample Receiving (70%)
• Sample delivery and pickup (10%)
• General customer service to assist Customer Service Manager. (20%)

Qualifications

• High school diploma
• Preferred prior sample management experience
• Valid Driver's License
• Communicate effectively, both orally and in writing; very strong organizational skills
• Position may require working off-site at client locations, depending upon customer requirements and business tempo.
• General familiarity with overall laboratory services and various regulatory programs is essential to success.
• Detail oriented; work independently, yet be part of the team; satisfactory technical skills, including logical thinking and deductive reasoning
• Handle multiple priorities; professionalism; problem solving; handle medium stress level; organized thinking process; multitask; able to retain large amounts of information

Additional Information

Position is full-time, Monday - Friday, 9:00am - 5:00pm. Candidates currently living within a commutable distance of Jacksonville, FL are encouraged to apply.

• Excellent full time benefits including comprehensive medical coverage, dental, and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays

Eurofins USA BioPharma Services is a Disabled and Veteran Equal Employment Opportunity employer.