Benefits:

Paid time off

Benefits/Perks

Paid Time Off/Sick

Job Summary

We are looking for a Customer Service Representative/Scheduling for a manufacturing company to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer-savvy, and can remain calm under pressure.

This is a high-volume role dealing with customers. Must have Metal Manufacturing experience

Responsibilities

Receive a high volume of inbound calls and emails

Identify the reason for the customer’s call, collect relevant information, and provide a solution

Refer to premade scripts for a variety of customer service topics

Deliver excellent service, requirements often include omni-channel support (being available on phone, email, chat, and social media) and maintaining a centralized CRM so customers don't have to repeat themselves

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Meet personal and team quotas

Attend trainings to maintain up-to-date skills and knowledge

Clear, concise, and professional written and verbal communication.

The capacity to understand customer feelings, remain calm under pressure, and de-escalate stressful situations.

The ability to think critically, troubleshoot, and reach fair resolutions.

Familiarity with basic computer software, ticketing systems, and Customer Relationship Management (CRM) tools.

A thorough understanding of your company's products, services, and policies. (Manufacturing)

Qualifications

High school diploma/GED

Must have Metal Manufacturing experience a must.

Google Docs- Spreadsheet- Google Drive knowledge is required

Bilingual Spanish is required

2 years plus is required for this role (Metal Manufacturing)

Previous experience as a Customer Service Representative or in a similar role is required

Comfortable using computers and customer management software

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure is required for this role.

Highly organized with the ability to prioritize projects and manage time effectively