Nimbl Fulfillment is on a mission to create exceptional experiences for our customers. Founded in 2005 to fulfill untapped customer demand for assembly work in the Salt Lake Valley, Nimble has grown to be one of the premium full-service fulfillment companies in the western United States. Poised for substantial growth in 2025 and looking for a Customer Service Representative to deliver on tough challenges and lead change in this highly competitive industry. We are a very client-driven group of professionals that take pride in being better than those that are bigger than us. The 3PL business is a “sky is the limit” industry that continues to see massive growth as brick-and-mortar businesses continue to transition to a direct-to-consumer model.

Key Responsibilities:

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• Respond to customer inquiries via phone, email and chat.
• Resolve complaints and issues with empathy and efficiency
• Provide product or service information, including troubleshooting support
• Customer support
• Maintain accurate records of customer interactions and transactions
• Follow up to ensure customer satisfaction and build loyalty
• Collaborate with internal teams to improve customer experience
• Work in-office
• Day shift (8:30am-5pm), some weekends
• Fast-paced, with a focus on customer satisfaction and retention

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Required qualifications:

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• High school diploma or GED is typically required
• 1+ years of customer service experience preferred but not required
• Experience in retail, call centers, or hospitality is a plus
• Excellent communication and active listening skills
• Problem-solving mindset with a calm, professional demeanor
• Multitasking and time management abilities
• Adaptability to different customer personalities and situations

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EEO Statement:

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Nimbl is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, national origin, ancestry, gender, gender identity and/or expression, genetic information, veteran status, disability, citizenship status, marital status, pregnancy, or any other characteristic protected by federal, state, or local employment discrimination laws.

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