Gus Nadelhoffer - State Farm Agency is hiring a Customer Service Representative to help support a busy, positive, customer-focused office.

Location: In-office to start, with potential hybrid flexibility over time

This role is ideal for someone who is friendly, organized, confident on the phone, and good at multitasking. You’ll be the first point of contact for customers, helping with service needs, directing calls, and supporting the team in a fast-paced office environment.

Insurance experience is a plus, but not required. We are open to training the right person and can support licensing.

Responsibilities

• Answer incoming calls and assist customers
• Handle service requests, billing questions, and claims support
• Route calls and opportunities to the right team member
• Learn agency systems and help keep the office running smoothly
• Deliver excellent customer service with professionalism and warmth

Qualifications

• Strong communication and people skills
• Organized and able to multitask
• Positive attitude and team mentality
• Comfortable learning new systems and technology
• Insurance license or experience is a plus, but not required

What We Offer

• $45,000-$60,000 total compensation package depending on experience and fit
• Licensing support for the right candidate
• Retirement contribution
• Health Insurance
• Bonus and commission opportunities
• Positive office culture with flexibility and long-term growth potential

If you’re looking for a team that values trust, flexibility, and helping people, we’d love to hear from you.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.