Benefits:

Locally owned and operated

Free uniforms

Opportunity for advancement

Training & development

Customer Service Representative You’ll be our frontline in North Fort Worth—handling calls, voicemails, and web leads—while partnering with field techs to deliver exceptional customer experiences. Beyond phones, you’ll optimize scheduling, verify orders, and participate in daily process improve where your ideas land instantly. With a clear growth runway, this isn’t just a job—it’s your launchpad.

Roles & Responsibilities:

Answer inbound phone calls promptly during business hours

Respond to any voicemails and/or messages from answering service (if applicable)

Respond to inbound email correspondence, forward on as appropriate

Greet customers and all other visitors to the showroom (if applicable)

Screen incoming leads/potential customers

Schedule estimate appointments

Quote product by telephone for clients/customers (if applicable)

Assist Estimators with follow up on pending sales/ quotes by phone and/or email

Strategically schedule work appointments for Installation Technicians, along with customers accordingly

Troubleshoot issue from field if needed, working with GM/vendors and techs to find solutions

Check order confirmations from fabricators/vendors for size and pricing accuracy

Filing of daily work orders and estimates

Ordering of all office / shop supplies

Keeping office clean/tidy

Qualifications & Educational Requirements:

HS Diploma or equivalent

All candidates must be able pass initial background check and drug test

Preferred Skills:

1+ yr phone-based customer service or dispatch experience.

Excellent verbal/written communications skills

Microsoft Office proficient (Word, Excel)

Hardworking, motivated, with excellent organizational and time-management skills

*Eligibility for company benefits contingent upon completion of initial employee probationary period and at the discretion of the Franchise Owner.