Benefits:
Locally owned and operated
Free uniforms
Opportunity for advancement
Training & development
Profit sharing
Customer Service Representative The Glass Guru North Fort Worth
You'll be our frontline in North Fort Worth—handling calls, voicemails, and web leads while partnering with field techs to deliver exceptional customer experiences.
Beyond phones, you'll optimize scheduling, verify orders, and shape daily process improvements where your ideas land instantly. With a clear growth runway, this isn't just a job—it's your launchpad.
The Glass Guru North Fort Worth is a growing local business now in our second year, providing glass products and services to North Fort Worth and the surrounding area.
Schedule: Monday to Friday, 8:30am - 4:30pm Location: In-office, with occasional hybrid flexibility
Roles & Responsibilities:
Customer Communication
Answer inbound calls and respond to voicemails, answering-service messages, and inbound emails
Greet customers and visitors to the showroom
Screen incoming leads and quote products by phone
Scheduling & Order Support
Schedule estimate and installation appointments for techs and customers
Assist Estimators with follow-up on pending sales and quotes
Check order confirmations from fabricators/vendors for accuracy
Troubleshoot field issues alongside the GM, vendors, and techs
Office Operations
File daily work orders and estimates
Order office/shop supplies and keep the space organized
Qualifications & Educational Requirements:
HS Diploma or equivalent
Must be able pass initial background check and drug test
Preferred Skills:
1+ yr phone-based customer service or dispatch experience.
Excellent communications skills
Automation savvy
Strong organizational and time-management skills