At Toledo Tire & Auto Care, this position is designed to be a career development role. Many of our Customer Service Representatives grow into Service Advisor positions, taking on greater responsibility, leadership, and income potential over time. Toledo Tire & Auto Care is looking for an experienced Customer Service Representative who takes pride in helping people, communicating clearly, and creating a great customer experience from the first phone call to the final follow-up. We are a locally owned company with over 100 years of service in the Toledo community, and we believe the customer experience begins with the person answering the phone. If you enjoy helping people, staying organized in a fast-paced environment, and want an opportunity to grow your career, this is a great opportunity. Responsibilities: What You'll Do • Answer incoming calls and assist customers with scheduling service appointments • Communicate clearly and professionally with customers about their needs • Help coordinate the daily service schedule with the shop team • Follow up with customers regarding their vehicle service • Support the service advisor team with administrative and customer communication tasks • Deliver a friendly, professional experience that builds long-term customer relationships Qualifications: What We're Looking For • Minimum 5 years of customer service experience required • Excellent communication and phone skills • Strong organization and multitasking abilities • Positive attitude and team-first mindset • Comfortable working in a fast-paced service environment Compensation: $18 - $22 hourly

• What You'll Do • Answer incoming calls and assist customers with scheduling service appointments • Communicate clearly and professionally with customers about their needs • Help coordinate the daily service schedule with the shop team • Follow up with customers regarding their vehicle service • Support the service advisor team with administrative and customer communication tasks • Deliver a friendly, professional experience that builds long-term customer relationships • Manage parts returns