Benefits/Perks

Competitive Pay

Paid training

Paid time off

401K plus company match

Health, Dental, Vision, Supplemental Insurance

Growth and Career Advancement Opportunities

Great Working Environment in Family Owned Business

Company Overview

Twin Cities Appliance has established itself as a leading appliance repair service company that delivers exceptional, convenient customer service. As Whirlpool Corporation's only W Service company in Minnesota, we receive unparalleled support and training to service their trusted brands including Whirlpool, Amana, Kitchen-Aid, Maytag, and Jenn Air.

Job Summary

Twin Cities Appliance is looking for a Customer Service Representative to join our team! As a Customer Service Representative, you are responsible for handling service requests as well as coordinating our Technician’s schedules to maximize productivity and ensure prompt, courteous, and efficient service to all customers.

This position is right for you if you are self-motivated, energetic, and enjoy helping people. Ideally, you are driven to provide the highest level of customer service and satisfaction and are able to effectively manage a variety of situations on a day-to-day basis.

Responsibilities

Receive incoming service requests and make outbound calls, texts and emails in a professional and courteous manner

Schedule customers, collect payments, and billing

Assign jobs based on routes and driver location

Customer data entry

Proactively gain and maintain a full understanding of our portfolio of products and services

Effectively handle multiple tasks, while being consistently interrupted by phone calls, emails, and competing priorities

Must have the ability to learn how to schedule technicians using our software

Qualifications

Prior customer service experience

Basic computer knowledge

Previous experience in the service industry is a major plus point

Strong written and verbal communication skills

Detail-oriented with strong data entry skills

Positive Attitude

Team player who can work independently

This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location.