Benefits:

Birthday time off

CalSaver

Bonus based on performance

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Profit sharing

Training & development

About us

Unikoo Glass & Hardware is a fast-growing company in the glass and hardware business with its location in El Monte and Santa Ana CA, and distributors and business partners in the major cities in the U.S.

To create a quick-responding but friendly environment for our customers and partners, we aim to look for self-motivated people with cheerful attitudes and team spirit.

Benefits/Perks

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Preferred

Experience in glass industry

Experience with rigorous inbound calls

Experience with Business-to-Business account support

Experience in using architecture material takeoff and/or glass design software

Responsibilities

Receive a high volume of inbound calls and emails

Identify the reason for the customer’s call, collect relevant information, and provide solutions

Makes outbound customer calls to gain information and follow-up to resolve customer issues.

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Meet personal and team quotas

Attend trainings to maintain up-to-date skills and knowledge

Qualifications

Minimum 1-year customer interaction experience

Good work ethic, self-starter, team player, and strong attention to detail

Ability to multi-task while working on several projects at once

Results-oriented, organized, and effective time-management skills

High School Diploma/GED; Associate degree and above preferred

Architectural Plan and Specification reading ability using Microsoft Office Suite, especially Excel (willing to be trained)

Preferably bilingual: English, Spanish and/or Mandarin