Benefits:

401(k)

Competitive salary

Dental insurance

Employee discounts

Free food & snacks

Free uniforms

Health insurance

Paid time off

Vision insurance

Wellness resources

Benefits/Perks

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

Manage a high volume of inbound calls, emails, faxes

Identify the reason for the customer’s call, collect relevant information, and provide solutions

Schedule patient appointments for veterinary clinic with multiple DVMs

Develop rapport and build relationships with customers

Document all customer interactions - familiarity with IDEXX NEO or Shepherd software highly deisrable

General practice small animal (canine/feline), surgical and dental procedures, limited emergency referrals

Process client payments and close invoices (cash, credit card POS), experience with pet insurance a plus

Monitor and report stock levels of retail items (eg Rx food, supplements)

Qualifications

High school diploma/GED

Previous experience as a Customer Service Representative or in a similar role is preferred

Comfortable using computers and customer management software

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Ability to work as part of a team

Highly organized with the ability to prioritize projects and manage time effectively