Benefits:

401(k)

Competitive salary

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Benefits/Perks

Competitive Compensation

Paid Time Off -(5 Vacation Days per Year as well as 6 Paid Holidays)

$ 1,500 annually in a employer contributed QSERHA Plan (Medical reimbursement)

401K Plan

Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative to join our team. We are a Cigar Distribution company with Online, B2B and B2C segments within our organization. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and demonstrates "kind" professionalism. We understand this is a "niche" business and individual training will be made available to any new hire.

Responsibilities

Receive inbound calls and emails

Contact Existing Retail Customers/Stores prior to delivery schedule to create Sales Orders

Create invoices within our accounting package for orders received

Pick, pack and ship orders. Each order sent will have a hand written note thanking the customer for their support

Take in deliveries and process items received

Assist in price updates and general sales item updates

Assist retailers with purchases made

Organize deliveries for our Outside Sales Employees

Qualifications

High school diploma/GED

Previous experience as a Customer Service Representative or in a similar role is preferred

Comfortable using computers and customer management software, use of MIcroSoft Excel. Knowledge of QuickBooks would be preferred

Excellent phone and verbal communication skills

Understanding of active listening techniques

Highly organized with the ability to prioritize projects and manage time effectively

40 Hours per week, Monday - Friday between the hours of 8:00 - 6:00, flexible within those hours