Benefits:
Competitive salary
Employee discounts
Free uniforms
Training & development
About the Role:
Join Voda Cleaning & Restoration as a Customer Service Representative, where you'll be the first point of contact for our valued clients. Help us deliver exceptional restoration services in Tucson, AZ, while making a positive impact in our community.
Responsibilities:
Respond promptly to customer inquiries via phone, email, and chat.
Assist clients in scheduling appointments for restoration services.
Provide accurate information about services, pricing, and procedures.
Maintain detailed records of customer interactions and transactions.
Collaborate with restoration teams to ensure timely service delivery.
Handle customer complaints with empathy and professionalism.
Follow up on customer feedback to enhance service quality.
Support marketing efforts by promoting our services and specials.
Requirements:
High school diploma or equivalent; additional education is a plus.
Proven experience in customer service or related field.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Ability to multitask and work in a fast-paced environment.
Familiarity with CRM software is an advantage.
Positive attitude and a passion for helping others.
Must be able to work flexible hours, including evenings and weekends.
About Us:
Voda Cleaning & Restoration has been serving Tucson for over a decade, providing top-notch restoration services that our customers trust. Our commitment to quality and customer satisfaction has earned us a stellar reputation, making us a great place for employees to grow and thrive in a supportive environment.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Voda Cleaning and Restoration Corporate.